Our
Privacy and Data Handling Policy.
1. Introduction At Fajas Boheme we respect our customers’ privacy and are committed to protecting their personal data. This policy sets out how we collect, use, disclose and protect the information you give us when you use our website and our services.
2. Collection of information We may collect personal information that you provide when you:
- Place an order.
- Sign up to receive offers or newsletters.
- Contact us with questions or comments.
The information collected may include your name, email address, telephone number, shipping/billing address and payment details.
3. Use of information The information we collect is used to:
- Process your orders.
- Respond to your requests and enquiries.
- Improve our products and services.
- Contact you about promotions, special offers and new products, if you have opted in to receive that communication.
4. Protection of information We implement security measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. We maintain physical, electronic and procedural safeguards around the collection, storage and disclosure of customer personal information.
5. Sharing information with third parties We do not sell, trade or rent your personal information to third parties. We may share information with service providers who help us run our business operations, such as shipping and payments. Those service providers are authorised to use your personal information only as far as is necessary to provide those services.
6. Access to and correction of personal information We give you access to a wide range of information about your account and your interactions with Fajas Boheme, for the limited purpose of viewing and, in certain cases, updating that information.
7. Changes to the privacy policy We reserve the right to amend this privacy policy at any time, so please review it regularly. Changes and clarifications take effect immediately upon their publication on the website.
8. Contact If you have questions about this privacy policy, the practices of this site or your dealings with Fajas Boheme, please contact us at:
📧 sales@fajasboheme.com
📞 +57 350 5238678
📍 Carrera 35b # 0-08 Bogotá, Colombia.
Our
Privacy and Data Handling Policy.
Fajas Boheme distribution policy
1. Distribution reach Fajas Boheme has a broad distribution reach that lets our customers and distributors receive products anywhere in Colombia and internationally, subject to the regulations and restrictions of each region.
2. Orders and shipping We are committed to processing orders efficiently and promptly. Delivery times may vary depending on the distributor’s location and stock availability.
3. Shipping policy Distributors enjoy preferential rates and flexible shipping options tailored to their needs. All shipments are sent through reliable carriers and are tracked to their final destination.
4. Shipping liability Fajas Boheme is not liable for delays caused by the carrier, adverse weather conditions or factors beyond our control. Distributors are advised to insure goods in transit to mitigate the risk of loss or damage.
Fajas Boheme warranty policy
1. Product warranty All Fajas Boheme products are warranted against defects in materials or workmanship for a period of [X] from the date of purchase.
2. Warranty conditions The warranty is valid on presentation of the original proof of purchase. It does not cover damage resulting from improper use, neglect, normal wear and tear, or modifications to the product.
3. Claims process To make a warranty claim, the distributor or customer must contact us to start the process. Fajas Boheme reserves the right to repair or replace any defective product at our discretion.
4. Returns and exchanges Defective products may be returned or exchanged in line with our returns policy. Distributors should contact our customer service department to arrange any return or exchange.
Contact and customer service For any question about our distribution and warranty policies, please contact our customer service team:
📧 sales@fajasboheme.com
📞 +57 350 5238678
📍 Carrera 35b # 0-08 Bogotá, Colombia.
What kinds of shapewear does Fajas Boheme offer?
We offer a wide range of shapewear, including post-surgical, sculpting and everyday garments, post-surgical bras, butt-lifting shorts, chin guards and waistbands. All of them are designed to give comfort and support without sacrificing style.
How do I find my correct size?
You will find a detailed size guide on our website. To be sure you pick the right size, take your measurements and compare them with our size chart.
Do you ship anywhere in Colombia?
Yes, we ship nationwide. Wherever you are in the country, you can have our shapewear delivered to your door.
Can I track my order once it has shipped?
Of course. Once your order has shipped you will receive a tracking number so you can follow your delivery.
What payment methods do you accept?
We accept a range of payment methods, including credit and debit cards, bank transfers and payments through online payment platforms.
How can I become a Fajas Boheme distributor?
We are delighted that you are interested in becoming a distributor. Please contact us at sales@fajasboheme.com or on +57 350 5238678 for more information about our distribution programme.
Do your products come with a warranty?
Yes, all our products come with a limited warranty covering defects in workmanship and materials. See our warranty policy for the specific details.
How should I care for my shapewear so it lasts?
We recommend hand-washing your shapewear in cold water with a mild soap. Do not use bleach and avoid ironing. For more detail, see the care instructions on the product label.
What do I do if I receive a damaged or incorrect product?
If you receive a damaged or incorrect product, contact us straight away so we can put it right. We will process an exchange or a return in line with our returns policy.
Does Fajas Boheme offer custom products?
Yes, we offer customisation for customers who want made-to-measure products or specific features. Please contact us for more information about custom products.
Are Fajas Boheme products available for men and women?
Absolutely. We offer a selection of shapewear and compression garments for both men and women, with specialised designs that suit the needs and preferences of each.
How do I know if a garment suits my post-surgical needs?
We have a specialised post-surgical line. We recommend asking your doctor which type of garment is right for your case, and then looking at our options that meet those specifications.
Do you offer wholesale discounts?
Yes, Fajas Boheme offers preferential pricing for wholesale purchases. Contact us directly for a tailored quote and to learn about the exclusive benefits of our wholesale orders.
What is the estimated delivery time for domestic orders?
Delivery time varies by destination, but we generally deliver within 3 to 5 business days nationwide. We will give you a more precise estimate when you place your order.
Can I change or cancel my order once it has been processed?
If you need to change or cancel your order, please contact our customer service as soon as possible. We will do everything we can to accommodate your request, but bear in mind that changes or cancellations are not always possible once the order has entered the shipping process.
What should I do if I have an allergic reaction to one of the products?
Our customers’ safety is our highest priority. If you experience any kind of allergic reaction, stop using the product immediately and contact us. We recommend consulting your doctor and returning the product under our returns policy.
What should I do if I have an allergic reaction to one of the products?
Our customers’ safety is our highest priority. If you experience any kind of allergic reaction, stop using the product immediately and contact us. We recommend consulting your doctor and returning the product under our returns policy.
Are Fajas Boheme products eco-friendly?
We strive to be environmentally conscious in our manufacturing processes and are continuously working to improve the sustainability of our products and packaging.
Do you have a physical shop where I can try the products?
Yes, you can visit us at our shop at Carrera 35b # 0-08 Bogotá, Colombia, where you can try our products and get personal advice.
How can I get advice on which product is best for me?
We offer personal advice online and in our physical shop. Do not hesitate to contact us or visit us for recommendations based on your specific needs and preferences.
Does Fajas Boheme have affiliate or referral programmes?
We are committed to growing our community and we offer affiliate and referral programmes. For more detail on how to join and the benefits involved, please contact our customer service team.